If you are experiencing a genuine emergency phone ‘000’. For more information, go to the Triple Zero website.
The Northern Territory has several regulators and agencies that respond to pollution issues.
To find the most suitable provider for your issue please refer to the list below that best matches your issue.
The Environment Regulation Division processes reports related to:
- Environmental protection approvals and licences or non-compliances with the general environmental duty
- Discharge of waste to waterways
- Sites with environmental approvals to manage significant impacts
- The onshore petroleum industry where a petroleum interest has been granted.
Environmental and waterways
- Online: Report Form
- Phone: NT EPA pollution hotline: 1800 064 567 (24-hour, free call)
Onshore Gas sites
- Email (for onshore gas sites): onshoregas.depws@nt.gov.au
For all other pollution reports on other regulators and service providers.
Pollution report triage guideline
For more information about reporting pollution, how reports are handled and how we deal with your information read the Triage Guideline PDF (664.4 KB) which explains:
- How we receive pollution reports
- Whether we triage
- How we triage
- How we respond
- When we do not take action
- How we deal with your information
Other Regulators and Service Providers
Certain pollution incidents may be better addressed by industry-specific regulators or other service providers.
The table below lists common issues and the appropriate contact details for other regulators and providers.
For higher-risk matters reported to our Division, we may notify other relevant service providers or regulators as part of our response.
For more details on our notification process, read the Triage Guideline PDF (664.4 KB).
Contact details for other regulators and service providers:
| Issue or concern | Contact details |
|---|---|
| Agriculture and veterinary chemicals (Spray drift) |
Department of Industry, Tourism and Trade Phone: 08 8999 2344 Email: chemicals@nt.gov.au |
| Air Quality |
Department of Health Phone: 1800 095 646 |
| Asbestos (Human health issues) |
Department of Health Phone: 1800 095 646 |
| Asbestos (In the workplace) |
NT WorkSafe Phone: 1800 019 115 Email: ntworksafe@nt.gov.au |
| Building, Plumbing, and Swimming Pool Safety |
Building Advisory Service (BAS) Phone: 08 8999 8985 Email: bas@nt.gov.au |
|
Development and Planning (sites with development permit or land use complaints) | Development Assessment Services (DAS) and Lands Planning |
| Fish Kills |
Fish Watch Hotline (24 hr) Department of Industry, Tourism and Trade Phone: 1800 891 136 |
| Food safety |
Department of Health Phone: 1800 095 646 |
| Injured marine wildlife |
Department of Environment, Parks and Water Security Phone: 1800 453 941 |
| Litter on council land |
Contact your local council Contact details at: NT Councils | LGANT |
| Litter on Crown land |
Land Administration – Crown Land Phone: 08 8999 6886 |
| Mining |
Department of Industry, Tourism and Trade Email: mineralinfo.ditt@nt.gov.au |
| Poison |
Poisons Information Centre Phone: 13 11 26 |
| Sewage |
Power and Water Corporation Phone: 1800 245 090 Web: customerservice@powerwater.com.au |
| Smoky motor vehicles |
Motor Vehicle Registry Darwin email: mvrtestshed.darwin@nt.gov.au Alice Springs email: mvrtestshed.alicesprings@nt.gov.au |
| Water Quality | Bore Water Department of Health Phone: 1800 095 646 Town Water Power & Water Corporation Phone: 1800 245 090 Email: customerservice@powerwater.com.au |
Noise Issues (Various)
| Issue or concern | Contact details |
|---|---|
| Barking dogs, birds noise |
Local council Contact details at: NT Councils | LGANT |
| Excessive vehicle and motorcycle noise |
Motor Vehicle Registry Darwin email: mvrtestshed.darwin@nt.gov.au Alice Springs email: mvrtestshed.alicesprings@nt.gov.au |
| Licensed venues and patrons noise |
NT Licensing Commission Email: directorliquorlicensing.ditt@nt.gov.au |
| Domestic arguments (non-emergency) |
NT Police, Fire and Emergency Services Phone: 131 444 |
| Neighbourhood noise (e.g., noisy pool pump, gates) |
Attempt to resolve the matter directly with the tenant, agency, owner or body corporate. Seek assistance from the Community Justice Centre, a Address: 2B1 CASCOM Centre, 13 - 17 Scaturchio Street, Casuarina NT 0810 |
| Party and anti-social behaviour |
NT Police, Fire and Emergency Services Phone: 131 444 |
| Vehicle and property alarms |
NT Police, Fire and Emergency Services Phone: 131 444 |
| Civil/private aircraft noise |
Air Services Australia Phone: 1800 802 584 Web: Report Aircraft Noise |
| Military aircraft noise |
Department of Defence Phone: 1300 333 362 Web: defence.gov.au/aircraftnoise |